Gambling is entertainment. At bones888, we want every Malaysian player to enjoy our platform in a healthy, controlled way. That means giving you the tools, information, and support you need to stay in control — and knowing when to step away. This page outlines everything bones888 does to promote safe gambling practices.
bones888 strictly enforces the 21+ age requirement. Access to all games, promotions, and financial services on this platform is prohibited for individuals under the age of 21.
Every bones888 account comes equipped with a full suite of player protection tools. They are free, instant to activate, and designed to keep you in complete control of your gambling activity at all times.
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 24-hour cooling period to prevent impulsive decisions.
Cap the amount you can lose within a set time period. This tool helps you stay within a comfortable budget and prevents a single bad session from having a disproportionate impact. Set it once — bones888 enforces it automatically across all games.
Set a maximum continuous play session duration. When your time limit expires, you'll receive an alert and the option to end your session. Knowing how long you've been playing is one of the most effective ways to stay grounded and avoid losing track of time.
Take a short break from gambling without fully closing your account. Choose a cooling-off duration of 24 hours, 7 days, or 30 days. During this period your account is suspended for all betting and gaming activity, but you retain access to account management functions.
If you feel that gambling is becoming a problem, self-exclusion allows you to block access to your account for a minimum of 6 months, up to a permanent exclusion. Once activated, self-exclusion cannot be reversed during the selected period. This is the most powerful tool we offer.
Enable regular on-screen notifications that display how long you've been playing and your net session result. Reality checks cut through the flow of gameplay and give you an honest, objective snapshot of your session — helping you make informed decisions about whether to continue.
How to Activate These Tools: All responsible gambling tools are accessible directly from your bones888 Account Settings panel under "Responsible Gambling". Alternatively, contact our 24/7 live chat support team and an agent will activate any tool on your behalf immediately, with no questions asked and no waiting period for protective measures.
Problem gambling can develop gradually and is not always obvious. Being honest with yourself about these warning signs is the first step toward getting help.
Continuing to gamble in an attempt to recover money you've already lost, often increasing your bets each time in hopes of a quick turnaround.
Using funds intended for rent, utilities, groceries, or other essential expenses to fund your gambling sessions, or borrowing money specifically to gamble.
Feeling unable to walk away from a gambling session even when you planned to stop, or repeatedly failing to stick to limits you set for yourself.
Concealing the extent of your gambling from family members, friends, or colleagues, or feeling shame or guilt about how much time or money you spend gambling.
Gambling is causing you to miss work, neglect family obligations, reduce social activities, or withdraw from relationships that matter to you.
Using gambling as a way to escape stress, anxiety, loneliness, or depression — or feeling irritable, anxious, or restless when you're not gambling.
Needing to bet progressively larger amounts to feel the same level of excitement or satisfaction that smaller bets used to provide.
Spending a significant portion of your day thinking about gambling — planning your next session, reliving past wins or losses, or calculating how to get more money to gamble.
Gambling has led to serious financial problems including debt, credit issues, or the inability to meet regular financial commitments to yourself or your family.
If you identified with any of the above: You are not alone. Problem gambling is a recognised condition, and support is available. bones888 encourages any player who recognises these signs in themselves to immediately activate self-exclusion via Account Settings or live chat, and to reach out to one of the support organisations listed below. Seeking help is a sign of strength, not weakness.
Answer these questions honestly. If you find yourself saying "yes" to three or more, we strongly encourage you to use our self-exclusion tool and speak to a gambling support counsellor.
This is not a clinical diagnostic tool. It is a simple reflection exercise to help you check in with yourself about your gambling habits. Malaysian players can access free, confidential counselling by contacting Talian Kasih at 15999 (available 24 hours).
Remember: Gambling should always feel like a choice — something you do for fun, not something you feel compelled to do. The moment it stops feeling optional is the moment to pause and reassess.
Activating self-exclusion on bones888 takes under two minutes. There are no barriers, no cooldown periods, and no pressure. We make it as easy as possible because player wellbeing comes first. Here is the process:
Access your bones888 account using your registered credentials. If you are unable to log in, contact our 24/7 live chat support team directly and they will action the request on your behalf after identity verification.
Navigate to "My Account" in the top right corner of the platform, then select "Responsible Gambling" from the settings menu.
Choose your desired exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent. All options take effect immediately upon confirmation.
Review your choice and confirm. You will receive an email confirmation at your registered address. Your account will be suspended immediately for all gambling activity. Marketing communications will be stopped at the same time.
Self-exclusion from bones888 alone is a strong step, but we encourage you to also register with any broader national self-exclusion schemes available in your region, and to contact a gambling counsellor for professional support during your exclusion period.
Need Immediate Help? If you are in crisis or feel that gambling is severely impacting your wellbeing right now, please contact Malaysia's Talian Kasih helpline at 15999 before doing anything else. Professional support is available 24 hours a day, completely confidentially.
bones888 encourages any player who is struggling to reach out to qualified, independent support organisations. The following resources provide free and confidential assistance to individuals affected by problem gambling.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week. Offers free, confidential counselling and welfare support for Malaysians facing personal or financial difficulties related to problem gambling.
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their trained counsellors offer structured support programmes, online chat, and self-help resources accessible to players worldwide including Malaysia.
Gamblers Anonymous Malaysia runs peer-support group meetings for individuals with compulsive gambling problems. Meetings follow a 12-step recovery programme and are available in Kuala Lumpur, Penang, Johor Bahru, and other major cities. Attendance is free and anonymous.
The Mental Illness Awareness and Support Association (MIASA) provides mental health support resources and referrals for Malaysians experiencing anxiety, depression, or emotional distress — conditions that can both contribute to and result from problem gambling behaviour.
bones888 Support Team: Our 24/7 customer support team is trained to assist players who wish to activate any responsible gambling tool, discuss their options, or obtain referrals to professional help organisations. Reach us anytime via live chat or at [email protected]. All responsible gambling enquiries are handled with full confidentiality.
bones888 operates a strict 21+ only policy. Underage gambling is not only prohibited on our platform — it is illegal. We enforce this through mandatory KYC identity verification for all registered accounts, and our team actively monitors for indicators of underage access.
If you share a device with younger household members in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, or anywhere else in Malaysia, we strongly recommend taking the following precautions to prevent minors from accessing the bones888 platform or any other online gambling site.
If you suspect that a minor has accessed your bones888 account, contact our support team immediately via live chat. We will investigate and take appropriate action, including account suspension pending verification.
Report Underage Access: Contact [email protected] immediately if you believe a minor has accessed the bones888 platform. We take all such reports seriously and act without delay.
Use a strong PIN, password, or biometric lock on any device used to access bones888. Do not share your device PIN with younger family members.
Avoid saving your bones888 username or password in your browser's autofill or password manager on shared devices. Always log out after each session.
Install parental control software on shared family devices and computers. Tools like Net Nanny, Qustodio, or built-in OS parental controls can block access to gambling websites at the device or network level.
Talk to young people in your household about the risks of gambling. Clear, age-appropriate conversations about money, risk, and online safety are one of the most effective protective measures available.
Responsible gambling tools, 24/7 support, and a genuine commitment to player wellbeing are all part of the bones888 experience. Play live casino, sports betting, esports, and more — knowing that we have your back every step of the way.
For players aged 21 and above only. If gambling is affecting your life, call Talian Kasih: 15999.